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TRUST CENTER

Governed AI.
Verifiable Controls.

Explore how Flatworld.ai governs AI systems, protects enterprise data, maintains human oversight, and provides the evidence required for enterprise security and compliance reviews.

Flatworld.ai security and governance team

Certifications & Compliance

Independent assurance across globally recognized security, privacy, and AI governance standards.

ISO/IEC 42001

Artificial Intelligence
Management System (AIMS)

Certified

ISO/IEC 27001

Information Security Management System

Certified

SOC 2 Type II

Security, availability, and confidentiality controls

Attested

GDPR

Data protection and privacy requirements

Compliance

HIPAA

Healthcare data protection and privacy controls

Compliance

Trust Operating Model

A structured approach to govern people, processes, and AI across the enterprise.

Organizational governance

Organizational Governance

  • AI policies and standards
  • Defined roles and responsibilities
  • AI ethics and risk management
Workflow governance

Workflow Governance

  • Controlled agentic execution
  • Human-in-the-loop checkpoints
  • Monitoring and continuous oversight
Enterprise assurance

Enterprise Assurance

  • Independent audits
  • Regulatory alignment
  • Continuous improvement

Governed Agentic Execution

AI work gets done with built-in controls, traceability, and human oversight.

Workflow input

Workflow Input

Tasks, requests, or data enter the governed workflow.

AI execution

AI Execution

AI agents perform work within defined permissions and guardrails.

Validation

Validation

Automated checks and confidence scoring validate actions and outputs.

Human review

Human Review

People review, approve, or override where judgment or policy requires it.

Outcome delivered

Outcome Delivered

Tasks, requests, or data enter the governed workflow.

Role-based access and
permissions
Audit trails at every step
Confidence thresholds
Exception routing for
complex cases
Human override when
needed

Security & Privacy

Multi-layered protections designed to keep enterprise data, people, and operations secure.

Encryption

Encryption

Data protected in transit and at rest.

Access control

Access Control

Role-based access and least-privilege controls.

Monitoring

Monitoring

Continuous monitoring and threat detection.

Data residency

Data Residency

Regional data controls and compliance requirements.

Third-party risk

Third-Party Risk

Evaluated providers and controlled third-party access.

Incident response

Incident Response

Defined processes for detection, escalation, containment, and response.

Product Trust Profiles

Security, privacy, and governance details for each Flatworld.ai product.

Protecting customer interactions, controlling support data access, and keeping automated actions and escalations traceable across connected service workflows.

Product Trust Package →

Safeguarding borrower and loan data with controlled document access, workflow traceability, and auditable processing across mortgage operations.

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Protecting healthcare revenue data through governed access, human oversight, and auditable controls across sensitive revenue-cycle workflows.

Product Trust Package →

Securing CRM and prospect data with permissioned access, governed AI actions, and traceability across connected sales and revenue systems.

Product Trust Package →

Trust Documents & Evidence

Access policies, certifications, and other trust resources used for enterprise review and due diligence.

Security overview

Security Overview

Architecture, security controls, and security practices.

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Responsible AI policy

Responsible
AI Policy

Principles, governance, and controls for responsible AI.

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Subprocessors

Subprocessors

Third-party service providers and their processing purposes.

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Privacy policy

Privacy Policy

How Flatworld.ai protects and handles personal and customer data.

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Request trust package

Request Trust
Package

Request the security and compliance materials required for your review.

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Need to Complete a Security or Compliance Review?

Access certificates, policies, architecture documentation, and other assurance materials your procurement, security, and compliance teams may need to complete their evaluation.